Process Driven, ITIL Verified

LANDesk^® Service Desk combines ITIL-verified, process-driven incident, problem, and change processes in a single touch point. It handles all types of incidents, from how-to questions to service requests. The intuitive, easy-to-use interface enables fast, consistent incident logging with minimum effort and allows you to free up support staff from incident administration so they can use their time more effectively.

Built-in Problem and Change Management

With built-in problem management processes, you can  log and track progress using problem-based activities to investigate trends, diagnose and identify the underlying route cause of problems as well as the creation of reports.

LANDesk Service Desk also includes change management that is tightly integrated with Incident and Problem, allowing full traceability of the reasons for every change. As a result, the impact and risk of future changes to assets and the delivery of an overall service. Highly configurable to meet the needs of an individual organization, the change process reduces the chances of a failed or mismanaged change disrupting business operations. 

Improved Service Provision

Just a few of the LANDesk Service Desk benefits:

• Reduced costs while meeting required service levels
• Decreased risk and increased control by understanding how changes impact services and service levels
• Increased efficiency and productivity by enabling the automation of processes, allowing resource redistribution
• Faster incident logging and improved resolution while minimizing recurring incidents
• Efficient and higher quality problem solving
• Clarity and control over service levels
• Powerful management and reporting tools for enhanced decision making
• Highly configurable to meet organizational needs
• An ideal way to deliver shared services both outside the IT department and with other organizations
• Business functionality beyond the traditional scope of IT—for example, ability to create processes for human resources and facilities

Learn More

Make sure all of your processes are followed. Contact your nearest LANDesk representative and see how much more efficient LANDesk Service Desk can make your support staff.

Recorded demo | Contact LANDesk