软件升级保障
Do you qualify for the Professional Support level but just can’t live without 24x7 phone support? Would you like the services of a Support Account Manager but don’t quite have 200,000 points?
Customers wanting to upgrade within the LANDesk support programs can move from one level to another by purchasing additional LANDesk products or by purchasing points to reach the service level they desire. The following upgrade options are available to all customers regardless of how many points they have earned.
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Features |
Benefits |
| Software Upgrade Protection 1 |
- All product updates. As new products are released, you are notified and given immediate access to the latest major and minor product updates
- Access to public areas of the Support Web site
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- Easy–to–budget, worry–free solution for getting the most out of LANDesk software products
- Keep current with the latest advances in technologies
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| LANDesk® Incident Pack Support |
- One simple fee
- Packs available in quantities of 5, 10, 25, and 50 incidents
- Two technical contacts
- Smart Self-Service Portal access
- One complimentary E-Learning subscription for three months
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- Convenient access to LANDesk Support professionals
- Efficient process for limited support needs
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| Technical Account Manager (TAM) |
- Single technical point of contact
- Proactive technical mentoring for fast, knowledgeable support—on the phone and in person
- Three programs to chose from
- Priority escalation of all your support issues
- Proactive information on patches, bug fixes, hot topics and more
- Unlimited incident support
Learn more about our TAM program here.
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- Highest level of support
- Familiar with your business environment, processes, and objectives
- Helps you gain the most value from your LANDesk investment
- Free vouchers for LANDesk training courses and events offered by some programs
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Dedicated and knowledgeable LANDesk Expert Solution Providers are fully trained by LANDesk and are your best source for product purchases and information.
>> Call LANDesk at 1-800-982-2130 or find out Where to Buy. |
1 Must be licensed to use the current version of the software to be eligible to purchase a Software Upgrade Protection service agreement.